Baby Russo Ball Python

XYZReptiles SHIPPING POLICY 

We do not provide reptile shipping outside of the United States or to the following: Alaska, Hawaii, Puerto Rico, P.O. Boxes, APOs, or FPOs.

Reptile shipping days are Tuesday and Wednesday and NEVER include Thursday – Monday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.

If temperatures at the carrier hubs located in Louisville, KY or Memphis, TN or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow.

Note: We will only ship animals using the hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures.

Note: Our carriers do not require a signature to leave the package. XYZReptiles is not responsible for any package once it has been tendered to the carrier. If you are not going to be available to receive the package, we recommend adding a specific date to the order notes to receive it or choose the hold for pickup option.

Reptiles purchased by 12:00 pm Eastern Tuesday – Wednesday will be shipped the same day excluding holidays and delays due to weather conditions.

Reptiles ship Tuesday and Wednesday for a flat rate of $59.00 via overnight service with early morning arrival.

We offer a hold for pickup option that can be selected during checkout for reptile shipping. Simply check the box next to “Hold Reptiles For Pickup at Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at Location” Along with the closest pickup location based on the location you chose. Reptiles orders ship business days Tuesday through Wednesday with the exception of holidays and weather-related events.

Note: Weather conditions are taken into consideration at point of origin as well as for the carrier hubs and the final destination to determine if the reptiles will be shipped.

Live Arrival Guarantee

We offer a 100% live arrival guarantee on all of our animals. We also guarantee the sex of the animal to match what was stated at the time the animal was purchased.

There are however circumstances that will void the live arrival guarantee. These circumstances include:

1. The buyer or a member of the household must be present to sign for the package on the first delivery attempt (Fedex provides time of delivery stamp).

2. A delay in shipping due to carrier mishandling.

3. Temperatures at the hub or destination being under 32°F or over 99°F.

4. Animals held for pickup at a Fedex location must be picked up by the customer on the same day as arrival. (Photo Id must be provided and match the name used for shipping)

5. A delay in shipping resulting in rerouting due to an inaccurate delivery address being entered during checkout.

6. Any Live Arrival Guarantee requests must be made within 30 minutes of the package being dropped off by FedEx or 30 minutes of package being picked up at Hub if Hold For Pickup option was used.

Should your animal perish in transit we will need you the buyer to provide a picture of the deceased animal on its back and to contact us upon receipt of the package. This must be provided within 30 minutes of the delivery time stamp.

Live arrival guarantee only applies to the shipping period and is void once you take possession of the animal.

Live arrival guarantee will only apply to the cost of the animal and will not apply to the cost of shipping. Shipping costs for replacement animals are the responsibility of the buyer.

Once inspected and accepted, the well-being of the animal is the sole responsibility of the buyer. XYZReptiles will not be responsible for any veterinary costs incurred by the buyer or for the maintenance and upkeep of the animal.